Frequently Asked Questions


Q. Can I inspect your facilities?
A. Of course! We encourage you to inspect our facilities prior to boarding your pet. However we have set hours for inspecting our kennels - Monday to Saturday from 9.30am to 10am and
by appointment made beforehand only. Please phone for an inspection appointment.

Q. Are the kennels air conditioned?
A. Yes. The kennel temperature is managed by evaporative air conditioning
for its efficiency and refreshing flow of air.

Q. Are the kennels heated in cold weather?
A. Yes. The kennel temperature can be heated in cold weather.

Q. Does my pet need to be vaccinated?
A. Yes. Vaccinations are compulsory and certificates will need to be sighted on arrival – EACH time you board your pet. Keep your pets certificate in a safe place and make sure your vet updates it at each yearly vaccination booster. Dogs require a C3 vaccination. Vaccinations must be administered at least 10 days prior to boarding your pet. If you are in doubt feel free to talk to us or your veterinarian about these requirements.

Q. Do you give discount rates for long term boarding or if we have more than one pet?
A. Yes, we do! Our normal daily rate is based on stays up to 4 weeks. After four weeks you will receive a 10% discount.
 

Q. What if my pet is on medication
A. We will administer your pets medication whilst he/she is boarding just as you would at home. There is no extra fee for the adminstration of your pets medications.

Q How do I pay?
A. We accept cheques,cash or eftpos. Payment accepted on arrival or departure. Pets that stay longer than four weeks will require a 50% deposit.

Q. Are the premises attended after hours?
A. Yes. We live on the premises and there is always some one in attendance.

Q. What about veterinary treatment?
A. We have a veterinarian on call for emergency. For pre-existing conditions, aged pets or wherever possible we will endeavour to use a vet of your choice. If you have concerns in this area please discuss your pet’s needs on admission.

Q. Where are your kennels located?
A. 20 minutes from the Perth Domestic Airport and City. We are close to Roe Highway Tonkin Highway and Mitchell Freeway access points.We are situated in the Canning Vale kennel zone.


     

..Email is for enquiries only, we have no facilities for online bookings available at the present time.
Please use phone contact for actual bookings until further notice. Thank you